About Us
Your focus will be on understanding each client's unique needs and concerns, and delivering personalized, efficient, and effective solutions. By maintaining strong client relationships and open communication, you will work to exceed client expectations and contribute to the organisation's overall success.
Job responsibilities
- Respond to client inquiries and requests in a timely and professional manner
- Assist clients with troubleshooting and problem-solving
- Document client interactions and maintain accurate client records
- Escalate complex issues to the appropriate teams for resolution
- Collaborate with cross-functional departments to ensure seamless service delivery
- Identify opportunities to improve the client experience
- Communicate proactively with clients and internal stakeholders to build trust and strengthen relationships
Job Requirements
The ideal candidate will have a Bachelor's degree in a relevant field and 1-2 years of experience in a customer service or client-facing role.
